Return/Exchange/Refund policy

Pearlle HQ is happy to share that we are offering a 21-day return policy, which means that our customers have 21 days after the shipment delivery date to contact us directly at support@pearlle.com to initiate the return process.

In order for products to be eligible for returns, each item must be in the same condition as it was when shipped, unworn, and unused, with tags affixed, and in its original packaging. Receipt or proof of purchase will also be necessary.

To start a return, you can contact us at support@pearlle.com. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted nor processed.

As always, your correspondence is much welcomed. Please feel free to contact Pearlle HQ at support@pearlle.com with any concerns/questions!

Damages and other product-specific issues

Please inspect your order upon reception and contact us immediately if you discover that the item is defective, damaged or if you have received the incorrect item so that we can evaluate the issue and collaborate with you in rectifying the situation. Customer satisfaction is of the utmost priority here at Pearlle HQ.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (e.g food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care goods (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with Pearlle HQ by emailing us at support@pearlle.com, if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards or items marked as "On Sale", "Clearance", and/or "Close-Out".

Exchanges

In order to expedite the exchange process, Pearlle HQ highly recommends customers place a new order for the replacement item while simultaneously initiating the return process with Customer Service at support@pearlle.com.

Refunds

Pearlle HQ will notify you once we’ve received and inspected your return, and inform you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 3 to 5 working days for your bank or credit card company to process and post the refund to the original method of payment.

*A 10% restocking fee will be deducted for every item returned.

**Return shipping fees are the responsibility of the customer and will be deducted from the total refund cost.

As always, your correspondence is much welcomed. Please feel free to contact Pearlle HQ at support@pearlle.com with any concerns/questions!